Frequently Asked Questions (FAQ)

Q: HOW DO YOU SHIP?

A: We currently ship via USPS, UPS, and FedEx with free shipping on orders over $75. Shipping is calculated at checkout based on the weight of the order and the address it is being delivered to.

Q: HOW CAN I TRACK MY ORDER?

A: Once your ordered is processed you will receive your tracking number via email or text depending on the contact method that was entered at checkout.  

Q: MY TRACKING ISN’T UPDATING?

A: Please contact your shipping carrier first and if they are unable to assist you in locating your package, please reach out to us

Q: MY ORDER IS DAMAGED?

A: Please reach out to us via email at thejmenterprises@gmail.com.